I.T. Support

Total IT specialises in business support for IT and networking requirements. Outsource your IT to Total IT to have the expertise of a well-run IT department at your disposal.

Our primary goal is to minimise your downtime, both through solving problems in a time-effective manner, and pro actively monitoring your systems to detect problems before they occur. We cover multiple or single sites, whole networks or dedicated machines and we even have a 24 / 7 out of hours service.  Support is provided by a team of technicians either over the phone, via our remote access service or on-site on your own premises.

Helpdesk

When your have an IT problem all you have to do is log a call with the Total IT helpdesk, either by Phone, E-mail or on our Online Helpdesk System, simply leave the rest upto Total IT. Your call will immediately be logged into our system and flagged for our engineers. Our helpdesk is manned round the clock by expert engineers, where possible upon initial contact our engineers will try to assist the end user of the phone however if this is not possible our engineers can securely dial in to your workstation and assist with the problem. For the majority of customers our helpdesk is open from 08:30 to 18:00 Monday to Friday however longer support hours are available upon request.

Remote Access Support

Where talking the end user through solving the problem is not possible our engineers can remotely view and control the end users workstation as if they were sat in front of it. The whole process is secured at the highest level from complex passwords to Secure certificates. Over 95% of all problems are fixed this way, it also helps to educate the end user as they can see exactly what we did to solve the problem.

On Site Support

Where the above options have failed rest assured an engineer will be dispatched to your site within agreed response times to resolve the issue.

Support Agreements

As one of the leading IT Support providers in Milton Keynes, Total IT offer various support agreements from a Fully Managed Outsourced IT solutions for our larger customers to Pay as you go for our smaller clients. We work with your business helping you concentrate on running your business and not your IT.

For 24/7 Support call: 0844 884 3022

To find out how Total IT can support your business, please call us on 0844 884 3021.