Total IT offers a comprehensive set of managed services. Through a combination of our Managed IT Services and our Managed Security Services we can offer a higher degree of service including seamless Help Desk, Remote Management, and Onsite Technical Support using proven techniques and reliable systems.

This proven process starts with a Best Practice Assessment of your IT environment. This assessment compares your current IT infrastructure to industry standard best practices focused on ensuring a stable and secure environment. Once we have stabilized and secured your environment, we then provide a combination of our Managed Services to proactively monitor and manage your network and provide immediate support to your employees. This approach ensures that your employees are never left without access to the critical systems they depend on, allowing them to focus on your business.

Benefits to You:

• Increase productivity
• Minimize downtime
• Decrease costs
• Secure your data
• Focus on your business

For more details on our Comprehensive Support Plan take a look at the Managed Services that we provide:

Service Desk
When your have an IT problem all you have to do is log a call with the Total IT helpdesk simply leave the rest up to Total IT. Your call will immediately be logged into our system and flagged for our engineers. Our helpdesk is manned round the clock by expert engineers, where possible upon initial contact our engineers will try to assist the end user of the phone however if this is not possible our engineers can securely dial in to your workstation and assist with the problem. For the majority of customers our helpdesk is open from 08:30 to 18:00 Monday to Friday however longer support hours are available upon request.

Remote Access Support
Where talking the end user through solving the problem is not possible our engineers can remotely view and control the end users workstation. The whole process is secured at the highest level from complex passwords to Secure certificates. At least 95% of all problems are fixed this way, it also helps to educate the end user as they can see exactly what we did to solve the problem.

On Site Support
Where the above options have failed rest assured an engineer will be dispatched to your site within agreed response times to resolve the issue.

Support Agreements
As one of the leading IT Support providers in Milton Keynes, Total IT offer various support agreements from a Fully Managed Outsourced IT solutions for our larger customers to Pay as you go for our smaller clients. We work with your business helping you concentrate on running your business and not your IT. For 24/7 Support call: 0844 884 3022

To find out how Total IT can support your business, please call us on 0844 884 3021.